Say This! – Not THAT!

Say This! – Not THAT!

February 27th, 2012 | Customer Service | vee | 1 Comment

Have you ever noticed that some people can tell you something you don’t want to hear and it’s ok? In fact, you’re fine with it.  While the same news from someone else just puts you off, they just seem to rub you the wrong way and you feel a bit peeved by their attitude.  It’s [...]

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Be more approachable today!

Be more approachable today!

February 20th, 2012 | Customer Service | vee | 2 Comments

  Want to attract more customers? Improve your approachability and they’ll be drawn to you.  Above all be your original self.  You can spot a phony a mile away. So can others. Being genuine helps you to shine.  Stop multitasking and be present with your customers.  PUT YOUR PHONE AWAY when you are with another [...]

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Quiz: How approachable are you at work?

Quiz: How approachable are you at work?

February 13th, 2012 | Customer Service | vee | 4 Comments

Most people perceive themselves to be approachable on the job.  But how do others perceive you? Here’s a little self-assessment to help determine where you stand.  Next week we’ll chat about  ways to let your inner-self shine and become more easily available to others while staying true to yourself. Like it or not, most people [...]

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Bad mood? Choose a new one

Bad mood? Choose a new one

February 6th, 2012 | Customer Service | vee | 2 Comments

Have you ever noticed that when you’re in a bad mood at work, the day seems to just refuse to go your way?  It’s not a coincidence; your mood directly affects the way customers react to you every day. But, you can’t help it if you’re in a bad mood right? Actually, you can. And [...]

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Manage From Your Front Sidewalk (or, how to tell what customers REALLY think!)

February 1st, 2012 | Manager's Memo | John_Speaks | 2 Comments

The old west movies always seem to have someone sitting in what seems a randomly placed wooden chair, right in front of the general store.  Rocking back and forth, and watching people as they go by and also talking to them as they enter the store. It's actually a smart move. By sitting in front of 'your store' today, you [...]

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