February 27th, 2012 | Customer Service | vee | 1 Comment
Have you ever noticed that some people can tell you something you don’t want to hear and it’s ok? In fact, you’re fine with it. While the same news from someone else just puts you off, they just seem to rub you the wrong way and you feel a bit peeved by their attitude. It’s [...]
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February 20th, 2012 | Customer Service | vee | 2 Comments
Want to attract more customers? Improve your approachability and they’ll be drawn to you. Above all be your original self. You can spot a phony a mile away. So can others. Being genuine helps you to shine. Stop multitasking and be present with your customers. PUT YOUR PHONE AWAY when you are with another [...]
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February 13th, 2012 | Customer Service | vee | 4 Comments
Most people perceive themselves to be approachable on the job. But how do others perceive you? Here’s a little self-assessment to help determine where you stand. Next week we’ll chat about ways to let your inner-self shine and become more easily available to others while staying true to yourself. Like it or not, most people [...]
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February 6th, 2012 | Customer Service | vee | 2 Comments
Have you ever noticed that when you’re in a bad mood at work, the day seems to just refuse to go your way? It’s not a coincidence; your mood directly affects the way customers react to you every day. But, you can’t help it if you’re in a bad mood right? Actually, you can. And [...]
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February 1st, 2012 | Manager's Memo | John_Speaks | 2 Comments
The old west movies always seem to have someone sitting in what seems a randomly placed wooden chair, right in front of the general store. Rocking back and forth, and watching people as they go by and also talking to them as they enter the store. It's actually a smart move. By sitting in front of 'your store' today, you [...]
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