There are circumstances in life where no means no! Thankfully for us, on the sales floor is not one of those situations. If we want to become the best at what we do we must train ourselves to not take a perceived rejection personally, put our wounded ego aside, and more importantly figure out exactly [...]
It’s great to be on friendly terms with your co-workers. An atmosphere that is congenial attracts people (a.k.a. customers) who want to be a part of the good vibes you and your workmates are putting out. Just be sure that you don’t get so involved while you’re having a conversation or otherwise connecting with your [...]
Wear a smile to work! Of course you could just walk around looking sour, like you’ve been sucking a lemon, because that’s attractive. Do you really want customers to think you’re a buzz-kill with a bad personality? Or would you rather have everyone fall just a little bit in love with you? Customers will size you up [...]
We all know improving your customer service skills gives you an advantage at work, but there are big benefits to taking those improved skills outside work and into your personal life. Smiling – When your smile becomes a natural part of who you are, it allows your fascinating personality to glimmer through. It grabs attention [...]
Have you ever stopped to think of how much being on the front line in customer service is like being an actor in a play? Consider it for a moment, you do all kinds of preparation before the audience (customers) get there, you know your material (hopefully!), your business opens its doors and then…YOU’RE [...]
This past week I had the pleasure of dining at the Brentwood Restarant in Little River,SC. Yeah, the food was calorie-laden delicious goodness, but what really took the experience over the top was Paul, our server. He took what could have been simply a nice dinner out and turned it into an experience. That is what sets a true customer [...]
