An employee recently asked me “Why should I care about customer service? We have lots of customers because we have low prices. It (service) just doesn’t matter like it did back in the day.” I’ll argue that customer service is more important today than ever before. But what you’re really asking is ‘What’s in it [...]
Top customer service providers are a diverse group.They have unique personalities; they don’t all follow the same script, dress alike or come from similar backgrounds.So what sets top performers apart from the competition? They all have these 5 characteristics. They are adaptable. People with great customer service skills adapt to different customer and coworkers personality [...]
There is a bad customer service habit that bothers me like no other, THE SILENT STARE. The reason it disturbs me is that it is not accidental, or unconscious, but intentional. I have never understood why someone would choose this behavior, especially with a customer. Today I had the opportunity to find out. There she [...]
I was at a small, neighborhood establishment the other day when over the loudspeaker came a piercingly loud, irritated and openly snotty announcement. “Store manager to the loading dock, we have a PROBLEM.’ Clearly this employee didn’t stop to think about how her page would sound to customers. The service professional in me shuddered a [...]
Have you ever noticed that some people can tell you something you don’t want to hear and it’s ok? In fact, you’re fine with it. While the same news from someone else just puts you off, they just seem to rub you the wrong way and you feel a bit peeved by their attitude. It’s [...]
Want to attract more customers? Improve your approachability and they’ll be drawn to you. Above all be your original self. You can spot a phony a mile away. So can others. Being genuine helps you to shine. Stop multitasking and be present with your customers. PUT YOUR PHONE AWAY when you are with another [...]
