Recent Consulting Projects:
March, 2008
Dancers Studio, St. Paul, MN
Winner of the Mpls.-St. Paul Magazine 2007 "Best Dance Studio" award. This organization had a great internal "customer focus", but lacked any outside sales plan/activity.
We developed and implemented a number of simple, targeted outside sales and marketing strategies and related action steps, that would capture more consumer attention and market position within the Twin Cities marketplace.
Success: New graphic designer and team, new marketing materials, new ad campaigns, etc.
January, 2008
Civic Square Apartments and Clinic Suites, Rochester, MN
Recent acquisitions of residential apartment complexes by a client (occupancies ranging from 79%-83%). Hired and trained a new management and customer service team in increase occupancy and gross income.
The real reason for this project's success: Hiring people who know how to meet, greet, attract and retain profitable customers.
Success: Both complexes, by March, 2008, had occupancies near 100%.
Notes
Almost every time we go out and train, we find there is a need at some organization for long-term consulting work.
Customer service reps are complacent, sales people are not "reading" their customers correctly, customer satisfaction rates may be low, to name a few needs at some companies.
We have trained customer service and sales reps on how to 'read' a customer, how to 'match' a customer, how to diffuse customer frustration and anger, how to 'bounce' back from a not-so-good customer contact, how to recognize buying signals and how to deliver great service.
We would welcome a conversation with you, to see if what we do, might help your organization!
