Customer Contact Training
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Contract: LEU492-CS-HWI
Completion Date: 090301
Home Depot's customer service criticized
Angry shareholder: 'They don’t see you or they don’t want to see you'
May 22, 2008
msnbc.msn.com
Home Depot Chief Executive Frank Blake was grilled Thursday by investors, who also shop in his company’s stores, on the retailer’s commitment to customer service.
Several shareholders spoke at the Atlanta-based company’s annual meeting about poor experiences in Home Depot stores. They said some employees don’t seem well-trained in the store’s products, and they also criticized the performance of people who do home installations for the company.
