Customer Contact Training

Lot's of people can sell.  Lot's of people can meet and greet customers.  Lot's of people can smile, schmooze and entertain customers.

But, very few people are good at 'reading' the customer, 'matching' the customer, listening twice as much as they talk, etc.

Question:  The last time you worked with customers, could you tell:

  1.  What mood they were in?

  2.  Were they an introvert or extravert?

  3.  Were they a 'farmer' or 'doctor' in attitude?

  4.  Were they in a hurry, or did they have the time to meet?

  5.  Were they pleased with your product/service in the end?

These are the 'fine arts' of sales and customer service.  These are the 'soft' skills of inter-personal relationships.  These skills are an adjunct to the basic sales steps used in a a sales call, or the customer service procedures found in a corporation.  These skills will make or break a sales call, attract or repel new customers and are crucial to ANY customer interaction.

We train your sales people and customer service reps these skills in our 'Finishing School for Professionals.'

Attract and retain profitable customers:  Try our training!

Customers' Choice Awards

January 17, 2012

The Customers' Choice Awards, sponsored by American Express, honor retailers across all channels and formats who demonstrate superior customer service. The annual survey of consumer attitudes toward retailers' customer service is conducted by BIGresearch. Consumers across the U.S. are surveyed, and the "Top Ten" companies selected each year for best practices underscore the importance of excellence in customer service to consumers and encourage all retailers to strive to improve every customer experience. The "Top Ten" recipients are announced each year at NRF's BIG Show.

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