Customer Service
CS - Customer Service Training
Re-build Class/Cam
Contract due date: 080801
Contract #CS-CST-080601-PRIA Notes
The 2008 Winners
February 21, 2008
Business Week - Online
The results of our 2008 Customer Service Champs ranking make clear something most consumers already suspect: Customer service is on the decline.
Consumers who responded to this year's J.D. Power & Associates (MHP) surveys, which provide the data used for our second annual list of Customer Service Champs, spoke up about their frustration. The average score on our list fell slightly, with a majority of companies scoring lower than last year.
Even the scores of a few longtime service stars, including Four Seasons Hotels and Saturn (GM) cars, tumbled. (Four Seasons says its research shows guests are highly satisfied with the company's service; Saturn says an expanded lineup has added complexity at dealer service centers.
