It’s all over the news. Prices are on the rise again, are you afraid your customers are going to leave you for the company with the lowest price – possibly leaving you out of a job? Sure, there are some customers who will always chase the best bargain, but cost is a pretty small percentage.. read more →
Everyone has a tough work day now and again, but having a bad attitude to go along with it is entirely voluntary. That’s right. You can choose to pass on being bad tempered when things don’t go your way. Nothing that happens during your day can MAKE you feel anything. How you decide to feel.. read more →
Answering the phone at work doesn’t sound complicated, but if you are nervous, distracted or in a bad mood it can be tricky to keep that from expressing itself in your voice. How you answer the phone shapes your customer’s initial reaction to your company and we all know how much impact those first feelings.. read more →
It’s National Customer Service Week! Did you even know it existed? I’m not surprised. Created to sing the praises of the hard-working people like us who interact with customers day after day, Customer Service Week is a newer recognition than say Secretaries Day but it is catching on fast. In 1992 Congress sanctioned October 4-10.. read more →
Here in the US we know what ‘good’ customer service entails. Fast, friendly, competent service with a smile. That’s what everyone on the planet expects…right? Not so fast! Things like ‘timely’, ‘competent’ and ‘courteous’ have different implications when it comes to global customer service. Most Americans want a confidant, get-it-done kind of person who chats.. read more →