Last week I visited the Vadnais Heights, MN Post office where I had the pleasure of meeting Tammy, a long term USPS employee.  She started telling me about how it was personally important to her that she pass along the importance of giving good (and) friendly customer service to new postal service employees.  She also.. read more →

How well do you listen to others?  Most of us don't listen as well as we think we do.  Here are some fun facts about our listening habits. Amount of time we spend distracted, preoccupied or just plain forgetful – 75% How much information we usually recall IMMEDIATELY  after we listen to someone talk – 50%.. read more →

Technology helps today’s businesses “know their customers”.  They gather statistics about us all the time. They send us surveys and collect information through phone campaigns. They even send us “personalized” tweets and messages based on this data. All in an effort to entice us into spending our hard earned dollars with them.  It’s a little.. read more →

Remember hearing your mom tell you to sit up straight?  It appears she was right.  A study from Oxford University shows that those who stand up straight and move at a somewhat slower pace are generally regarded as more successful while those who move to quickly are almost always perceived as underlings. – Who knew? read more →

Hey LOWES employees – wake up and smell the paint!  You may have lost this customers business without even realizing it. Take a lesson from finishing school and pay attention to the person standing in front of you. Consumers today have a choice in where they spend their money and they simply won’t tolerate being.. read more →