Sales Training
Engaging with a customer, in person, or on the phone, is one of the main building blocks of business success. It happens every day in American business.
How the sales person meets, greets, engages with, discusses, relates with and understands his/her customer’s need, is the first step.
Sales Activities
- Meet & greet customers
- Understand customers’ needs
- Introduce product/service features & benefits
- Represent company to customer
- Take orders, deliver product/service
- Increase market, call on customers
Then, how the sales person shows his product’s/service’s features to the customer and discusses their respective possible benefits to the customer, is the second step.
Finally, if it looks like there is a need/benefit match, ‘asking’ for the order is the next step.
These simple steps, although laced with a multitude of variations of settings, in dustries, products, services, sales styles, customer needs, sales cycles, etc., will in great part determine if the customer’s need can be satisfied, and ultimately if there is a sale.
We train sales people on the basics of selling. We work with sales people on practicing the basics of selling. Out students become VERY good at the basics of selling.
May we help your firm?
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
