For most people, asking for the sale is the scariest, most uncomfortable part of the sales transaction. You get a nervous feeling in the pit of your stomach, you may even avoid it altogether…what if the customer says ‘NO” – Guess what – it’s not the end of the world. In fact, when a customer.. read more →
Customer service is tricky. Customer service reps have to be careful of what they say and how they say it, this is especially true while talking to customers on the phone. A few misunderstood words can cause a customer to misread the situation and get upset over what you intended to be a positive interaction… read more →
Be in this moment – Physically, mentally and emotionally. Show up when you’re supposed to, check your attitude and issues at the door, they’ll be still be there if you want to dwell on them after your shift. Put on your best smile – think of it as part of the uniform. Remember the customer.. read more →
Have you ever watched a really great customer service representative work? It’s a thing of beauty, appearing effortless and seamless. They have the same ‘scripts’ as everyone else, but they somehow come across as ‘more than’ – like a customer magnet. It’s almost like they have their own special brand of magic. Customers love these.. read more →
Smiles are relaxing. Try one. Feel how your face just relaxes. It calms you. You feel better. A smile is a beautiful thing. Everyone looks better with a big smile on them! Someone wearing a smile emits feelings of comfort, calm, beauty to on-lookers at much higher levels. Customers love smiles. Yes, it’s true. Customers.. read more →
93% of communication is non-verbal and a big part of what you say to the world at large is expressed in how you look. Specifically, how you present yourself… and it happens before you even open your mouth. People tend to get pretty worked up about this subject, they say you shouldn’t judge a book.. read more →
Words are powerful. The words we choose to use have the power to encourage or dishearten, to influence, lift someone up or tear them down, the words you speak express volumes about who you really are. What you say matters! Whether you’re making suggestions to a customer or making an off-the-cuff comment on your lunch.. read more →
One thing all really great customer service workers have in common is a sincere customer-friendly attitude. They never forget that keeping customers happy so that they come back to do business with you over and over again is the most important part of their job. People are loyal to other people not brick and mortar.. read more →
Desserts are ALWAYS good. Which would you prefer: A cupcake that’s plain or one with frosting? A plain doughnut or one with frosting? A dinner with no dessert or one with a dessert? Which would you prefer: A customer service rep who is plain-faced, emits no emotion, and just says ‘Yes’ when you approach him/her,.. read more →
When you were in school did anyone ever say you weren’t living up to your potential? Don’t let that statement follow you into adulthood. With a little effort on your part, you could really get noticed and maybe even promoted! You do want to move forward in life don’t you? Showing up to work and.. read more →