A young woman I know who works in a customer service related field was having a bad day at work. It was super busy with clients, a customer had taken out her frustration on her, and she was behind on meeting her deadlines. She said ‘It doesn’t matter what I do anyway, because I only.. read more →

Sadly, there is no shortage of rude co-workers these days. But do you know who is the most-complained about co-worker? It’s not the one who eats the stinky lunch or is constantly checking their cell phone. Overwhelmingly the most despised person in the workplace is Ms. or Mr. Passive/Aggressive. Passive/Aggressive people are the most obnoxious.. read more →

So, you’re looking to move forward at work– good for you! You’ve been taking on new responsibilities and you co-workers already treat you like a team leader. So, why when you try to motivate people on your team, does it seems to backfire? People seem to work at a slower pace than ever or even.. read more →

This past weekend, my husband and I were in Northern Wisconsin and decided to do a little holiday shopping. It was lovely, a frozen little Currier and Ives looking town with unique stores and friendly shopkeepers…except for this one. As soon as we entered we could ‘feel’ that the vibe in this store was not.. read more →

Every workplace has ‘those people’ you know…those really positive, energetic people who can walk into a room and suddenly your work-a-day job is far from boring! I mean, who doesn’t want to spend time with someone whose positive energy makes everyone who comes in contact with them, feel fantastic? Funny as it sounds, these people.. read more →

Most of us who work in customer service tend to be a pretty friendly bunch. We have a natural ability to connect with people almost instantly and often ooze charisma without even realizing it. We’re accustomed to being described as having a ‘big personality’ and it plays a big part in what makes us successful.. read more →