~~Listening is such an important skill that many of America’s top employers arrange for listening skills training for their employees. Surprised? You shouldn’t be. Good listening skills produce better customer satisfaction, more productivity with fewer mistakes and better communication between staff which can lead to a more cooperative and inspired work environment. First realize that.. read more →

Working in customer service automatically makes you part of a team. Working on a team can be fun, motivating and rewarding however when there is poor communication between you and your team members it can be frustrating and leave you feeling cut off from the very team your supposed to be connecting with. Not sure.. read more →

If you want to be known for excellent customer service, you can’t get away with just saying ‘please’ and ‘thank you’ and call your skills impressive. The good news is great customer service isn’t rocket science. What you do need is the desire to enrich the lives of others while enhancing your own life by.. read more →

Do you remember the movie ’10 Ways to Lose a Guy’ with Kate Hudson and Matthew McConaughey? It was about writer who finds herself writing an article on all the classic mistakes women make that drive men away.  It’s no different when working with customers, employees make classic customer service mistakes that drive customers away… read more →