Whether you can’t stand your boss because of personality conflicts or you love your boss but they did something that makes your blood boil and you’ve just gotta say something about it, there’s going to come a time when you are mad at your boss. If you’re pushed too far you don’t just have to.. read more →
Would you like to have the right stuff to be successful in almost any field you decide to work in? Exactly what do you think it would take? A positive attitude? Yes. But it isn’t nearly enough. A magic wand? It sure would be helpful…but I’ve yet to find one. Besides optimism what you really.. read more →
It’s true what they say – Good help is hard to find. There are an awful lot of employees these days who seem to think making an average effort at work is ‘good enough’. These workers are not likely to go much of anywhere career-wise. People who bring their ‘A-game’ to the office everyday are.. read more →
The one thing I’ve noticed about many customer service quotes is – they’re so old fashioned, most were spoken decades ago. As brilliant as they may be, not everyone can relate to a quote spoken when their parents were children. Here are my favorite customer service quotes from people who’ve actually worked in the today’s.. read more →
There’s at least one in every office. That person who seems to love to create a charged atmosphere by talking behind people’s backs, causing disagreements by pitting people against each other, making controversial comments or generally just always drawing attention to themselves in some way, this person can be either a man or woman but.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
