Our unseasonably warm spring has already allowed many of us to swap out our cozy winter sweaters for summer friendly short sleeves. Yeah I get it, summer has a more casual vibe and it’s finally warm out! But customers aren’t going to take you seriously if you look more like you’re headed to a music.. read more →
Ask the best customer service agents the secret of their success and they will tell you…’Make your customer’s feel valued’. Customer service expert, John Burns of CustomerSkills likes to use the example of an upscale hotel that leaves a mint on your pillow. Is it necessary for a good night’s sleep? No, but it sure.. read more →
The last few years, there has been a lot of talk about ‘Workplace Happiness’. But I think there is some confusion about exactly what happiness is. Does it mean that you’re going to wake up every day super-pumped up about going into work? Umm…not exactly. Let’s face it there are those days where you wake.. read more →
Want to try an interesting social experiment? Gather a group of people together friends, co-workers, whoever. Now, divide them into groups of 2 and have them take 5 minutes to share a bad customer service experience they have had. Observe how easy it is for everyone to recall a time when they felt wronged by.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
