When you work in the customer service field there are some skills you need to have if you’re going to be successful and at the top of the list is active listening. Listening is something most of us take for granted, we assume that because we can hear people and speak to them that we.. read more →
Our unseasonably warm spring has already allowed many of us to swap out our cozy winter sweaters for summer friendly short sleeves. Yeah I get it, summer has a more casual vibe and it’s finally warm out! But customers aren’t going to take you seriously if you look more like you’re headed to a music.. read more →
Ask the best customer service agents the secret of their success and they will tell you…’Make your customer’s feel valued’. Customer service expert, John Burns of CustomerSkills likes to use the example of an upscale hotel that leaves a mint on your pillow. Is it necessary for a good night’s sleep? No, but it sure.. read more →
The last few years, there has been a lot of talk about ‘Workplace Happiness’. But I think there is some confusion about exactly what happiness is. Does it mean that you’re going to wake up every day super-pumped up about going into work? Umm…not exactly. Let’s face it there are those days where you wake.. read more →
Want to try an interesting social experiment? Gather a group of people together friends, co-workers, whoever. Now, divide them into groups of 2 and have them take 5 minutes to share a bad customer service experience they have had. Observe how easy it is for everyone to recall a time when they felt wronged by.. read more →
Customer Skills, LLC
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